You must remove the case surrounding the print mechanism. I suggest replacing the color cartridge HP I did manage to get it working. Email me by clicking on the crossed tools to the right of my name and ask for the Deskjet Series Disassembly Procedure. HP does not supply them any longer.

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No software or drivers are available for this product with the selected operating system. Cheers, Larry – unknown. Does the carriage move at all when you open the door? HP Download and Install Assistant.

If you need hpg555 email me by clicking on the crossed tools to the right of my name. Thanks for your help, Larry. The above message is repeated and I cannot clear it. Then register for our newsletter.

HP Officejet g55 All-in-One Printer – Driver Downloads | HP® Customer Support

hpg555 Would you like to stay up to date and inform yourself about products, services and offers? I un pluged and replugged the unit and I can see a slight color change on the screen but that is it. Concerning the cartidge error: After 20 or so seconds the lamp goes off and the message ‘scanner failure’ appears.


HP has scanned your product but currently has no suggestions for driver updates. Clean the encoder strip on both sides with a mild diluted cleaner like Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

I suspect the lamp is burned out. Thanks, Larry – unknown.

HP Customer Support – Software and Driver Downloads

The Virtual Agent is currently unavailable. When I looked at it the little screen was blank. Do you have any questions or suggestions?

Thanks, Antonio – Anonymous. I just received a printer and while I was trying to get familar with it. This continued but i was still able to print from computer just not scan. Order by 6 p.

Weidmueller ES APG/HPG55 WM 6

I have changed the color cartridge, but the printer only prints in various shades of pink. When I open the door, the cartridge carriage does not move to the center. At least the one I’ve seen looked clean, but after cleaning them the problem went away. Then the printer started making loud noises when turned on.


How do I remove the scanner head and replace it? Removing the scanner glass 1. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.

The problem was that the scanning bulb could not scan the white line in order to find the position zero home position of the scanner.

What is causing it to fail? If it does not move, is it locked in the service station on the right? The message says ‘insert black cartridge’ then after several seconds the lamp goes out and the message upg55 to ‘scanner failed – unknown. Looking from the rear, on the left is a T20 Torx head screw.